Le Pain Quotidien, international chain of bakery restaurants, called upon the services of licensed business music systems provider, Perfect Octave, to deliver improved music systems services with reduced service costs to the Le Pain Quotidien chain of UK restaurants.
Robert Brown, Head of IT, for Le Pain Quotidien recalls making his objectives very clear when he initially met with Ian Graham, Managing Director and Peter Sheppard, Technical Director from Perfect Octave.
‘LPQ’s ongoing costs, particularly maintenance costs, with our incumbent supplier of licenced music, audio systems and maintenance, were spiralling out of control’, comments Brown.
Less Service Calls
‘Increasing numbers of service calls to our restaurants were due to ‘no-music’ and were a large area of spiralling cost and concern. We also faced increased expenditure on replacement music players, owned by Le Pain Quotidien, as time progressed’, continues Brown.
‘I made it very clear to the team at Perfect Octave that I needed to get control of these costs, if we were to engage the services provided by Perfect Octave’, recalls Brown.
We are in control of our budgets and the music is always on.
Robert Brown Head of IT